Serving Montgomery County, Philadelphia & Surrounding Areas
Licensed in Pennsylvania

215.233.0676

Human Touch Home Care FAQ’s

GENERAL

How do I know a company is a good one?

Any company you consider should be licensed by the Pennsylvania Department of Health, which means it conforms to State regulations designed to protect the safety of all consumers of in-home care.

How long has the home care company been in business?

This is important because it takes time and skill to find qualified caregivers and gain the trust of a diverse health care community. Be sure to visit the website of any company you are considering. Human Touch Home Care, Ltd. was founded in 2005, and has built its reputation by referring only the most honest, caring and competent Caregivers. Our website includes many testimonials from thankful families who feel fortunate for the help their loved ones have received through the HTHC registry. Their words are powerful endorsements.

What is the cost of care?

Prices vary greatly from company to company, even among those providing the same type of services. Our basic hourly rate is $15.15 for any shift of four or more hours. This rate remains the same whether the shift is at night or on the weekend. Our live-in rate for the care of one individual is $147 per day. Because we are not a franchise and pay no fees to a larger corporation, we are able to provide first-rate service for an incredibly low price. HTHC referred caregivers are paid more than many others and this gives us an advantage when seeking the best caregivers for our clients.

What are the qualifications and experience of your office staff?

Our care coordinators work with clients, families, Caregivers and other professionals in the community. They are knowledgeable and have the ability to identify which Caregivers’ skills and personality will be an excellent match for a given client. Being able to adapt to the changing needs of numerous clients on a daily basis requires resourcefulness, flexibility, genuine respect for others, and strong problem solving skills. Each of our HTHC staff is highly educated and well trained. The combined experience of our owner and general manager totals over 35 years.

What if I have long term care insurance?

Your insurance company can be an excellent resource. They will communicate with you and the care provider to insure that you receive the best care possible. HTHC works closely with some of the most respected long-term care insurance companies in the region and our staff can assist in finding out what criteria an insurance company uses to determine whether a policy holder will be eligible for benefits. Since these companies have the option of working with only the best home care companies, their confidence in us is more evidence that we deserve your trust.

What is your Service Area?

Montgomery, Philadelphia, Delaware and surrounding areas: Abington, Ambler, Blue Bell, Doylestown, Dresher, East Norriton, Elkins Park, Erdenheim, Flourtown, Glenside, Gwynedd, Gwynedd Valley, Hatboro, Horsham, Huntingdon Valley, Jamison, Jenkintown, Lafayette Hill, Landsdowne, Maple Glenn, Meadowbrook, Norristown, Oreland, Plymouth Meeting, Oreland, Pennllyn, Roslyn, Rydal, Skippack, Springhouse, Warminster, Warrington, Willow Grove, Wyndmoor, Buckingham, King of Prussia, North Wales, New Hope, Jeffersonville, Media, Fort Washington, Penn Valley, Wyncote, Levittown, Southampton, Audubon, Chalfont, Newtown Square

Eastern Main Line: Ardmore, Bala Cynwyd, Bryn Mawr, Darby, Devon, Drexel Hill, Gladwyne, Haverford, Havertown, Landsdowne, Merion Station, Narberth, Radnor, St. Davids, Upper Darby, Villanova, Wayne, Wynnewood, Strafford, Rosemont

Philadelphia County: Chestnut Hill, Center City and Surrounding Areas, Conshohocken, Fairmount, Germantown, Mt. Airy, Penn's Landing, Roxborough, South Philadelphia

The Role of Caregiver

Are the Caregivers referred through your company bonded?

Yes. All caregivers are bonded and insured. But it is our multi-step proprietary screening process of all prospective Caregivers which is the best possible guarantee that the Caregivers referred through Human Touch Home Care are honest, caring and capable.

How are prospective Caregivers screened?

Any home health registry or agency should require the following:

  • An initial telephone screen
  • An in-depth face to face interview
  • Competency testing
  • Criminal Background Checks
  • Initial and annual TB and health screening
  • Thorough professional and personal reference checking Human Touch Home Care, Ltd. requires all of the above. Our owner and founder, Bess Wray, is dedicated to getting this right!

What experience and qualifications should a Caregiver possess?

Caregivers referred through Human Touch Home Care, Ltd. assist with activities of daily living, such as bathing, dressing, continence care, ambulation assistance, medication reminders, meal preparation, light housekeeping, shopping and errands. The individuals referred through HTHC are very competent and many have CNA or HHA certification. They are sensitive to the needs of those who are going through a recovery process and are experienced in dealing with declining physical and mental abilities. They are sensitive to the needs of family members.

While assisting clients, Caregivers use infection control precautions. They should also understand and subscribe to the philosophy of independent living, which promotes the client’s freedom to make his or her own decisions. Since many of the elderly have some cognitive impairment, caregivers are also trained and should be adept at handling difficult behaviors with patience and good humor. Caregivers should be asked to report any change in their client’s condition to family members or the client’s physician where appropriate.

The Role of the Home Care Company

What if my Caregiver calls out sick?

Your home health care company should have caregivers available at all times to fill in if a caregiver is unavailable because of illness or any reason. HTHC, if notified of an emergency, will make every effort to refer a replacement and has an office staff member on duty 24 hours a day, 7 days a week, to cover just such emergencies.

What if the caregiver is competent, but not a good fit?

Clients and their families should feel comfortable discussing any concerns they have regarding their unique needs and preferences. Although a comprehensive process is used to match caregivers and clients, it is possible that a client may desire to change Caregivers. For instance, one client may benefit from a caregiver who is quiet and unobtrusive while another may prefer one who is self-directed and a good motivator. Whatever the issue, HTHC will make a new referral to you at any time, as many times as your needs require.

Will I always have the same Caregiver?

Clients often prefer a consistent schedule with a caregiver they come to value and trust. This is a priority at Human Touch Home Care, Ltd. where we believe that “caring human relationships optimize the quality of life for older Americans as they become frail and infirm. We are dedicated to building and nurturing those relationships.” In keeping with our philosophy and mission, our first priority is establishing and maintaining a good rapport between client and Caregiver.